Frequently Asked Questions
Finding Inspiration Memorializing Our Loved Ones
This is our space to help users and potential users get answers to frequently asked questions about our photo sorting solution.
How Does Sort By Age Name Files?
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Sort By Age algorithms find the loved one’s face in each photo (from your reference uploads)
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The algorithm then makes an age-prediction of your loved one for each photograph with the loved in the photograph (i.e 32 years old).
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This age-estimate is imperfect. Typically accurate within a few years, so we bucket ages by age group (i.e. 30-40 years old).
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To help with specific photo sorting we also provide a suggested ranking of the photo within each bucket, leaving some sequential numbering space for resorting [i.e. 30-40(009)] This allows easy sort by age using ascending sort.
Think about SortByAge name tagging as providing users with great first pass sort of their photos. Typically 15% to 25% may need a manual re-sort to better align chronology.
Q: How long does a full batch of 250 photos take to be age-sorted? A: We ask that you allow 30 minutes for the photo tagging to complete. Most families see photo age-tagging finish within 15 minutes. Please contact Team@Celebrife.com if more than 40 minutes has passed, since you provided both training photos and clicked the upload complete form.
Q: What happens if I upload more than 250 photos? A: Our CeleSort offering allows for age-tagging of up to 250 photos. If we detect more than 250 photos, we will send an email encouraging the user to (1) delete excess photos or (2) purchase an additional package to handle the overflow. If we do not hear from the user within 48 hours, we will age-tag the first 250 photos, sorting them by name in ascending order.
Q: What photo file formats do you accept? A: Sort By Age is highly accommodating to all major photo file types. We can process JPG, JPEG, PNG, HEIC. Note, our returned files will convert any HEIC files to JPG and will down-convert photos in excess of XGB to YGB in file sizes to enable processing.
Q: What if I don’t have all my pictures in one place? Can I upload photos from different sources at different times? A: It is common for loved ones to gather photos, even taking pictures to capture parts of a life- legacy for a memorial video. Our process allows families to take the time needed and upload photos in multiple formats on multiple upload batches. We email a form with the DropBox location and a “button” to notify our team that you are upload-complete. Age-sequencing steps begin after this you let us know you are done uploading photos.
Q: What if I’m not sure exactly which photos I want to use in the memorial slide show? A: Narrowing the highlight film of your lost loved one is a difficult process. We have set the photo limit at 250 photos (most slide shows have between 80 and 150 photos); This photo count allows for some “extras” to be age tagged. Our advice is to: 1. Narrow your albums to your favorite 250 photos, 2. Allow Sort By Age to age tag them, and then 3. Sort and make final selections as needed until you have a perfect set of remembrance photos.
Q: I can't edit my PowerPoint or GoogleSlides doc? It shows view only. A: That is by design. Please select "make a copy" or "download" this will provide a private fully editable version for your memorial slideshow
Q: Why do I need reference photos? Why do they need to be cropped? A: Most family photos have multiple people in them. We us reference photos to identify the loved ones face in each photo. If reference photos have more than one face they could match to the wrong person and hence have the wrong age.
Q: How long does SortByAge keep my photos? How can I be sure they are not misused? A: Our business is built on trust and we hold privacy as a core tenant of this service. Photos will be stored on a privately shared album within the DropBox infrastructure for 14-days from ag-tagging complete. After 10-days we provide you a final warning to download any tagged photos, and on day 15 your photos are permanently deleted from our servers.
Q: I am a professional videographer. Do you have a partner program for users with high volume needs? A: Please reach out to Team@Celebrife.com with any inquiries about our business-to-business programs.
Q: I am a funeral home professional, do you offer a referral program? A: Please reach out to Team@Celebrife.com with any inquiries about our business-to-business programs.
Q: What if I am completely unhappy with the age tagging? A: Please reach out to us at Team@Celebrife.com. Include your email, loved one name, and image names where the age-tagging is not satisfactory. AI-driven age estimation is not perfect. Our team will open an investigation-case, and if we determine that more than 30% of clear photos were materially mis-tagged, we will issue a full refund. We strive for fully satisfied customers.